Privacy Policy
Our privacy policy and how we use your data
Introduction
Welcome to Deem Padel Club. This Privacy Policy explains how we collect, use, and protect your personal information when you use our booking services.
Deem Padel Club uses the Ask AI platform to provide court booking and facility management services. By using our services, you agree to the collection and use of information in accordance with this policy.
This Privacy Policy should be read together with the Ask AI Platform Privacy Policy, which governs the technical aspects of data processing.
Information We Collect
When you make a booking or interact with our services, we may collect:
- Your name
- Phone number
- Email address
- Booking history and preferences
How We Use Your Information
We use your information to:
- Process and confirm your bookings
- Send booking reminders and notifications
- Communicate important updates about your reservations
- Improve our services and customer experience
- Respond to your inquiries and support requests
Information Sharing
We share your information with:
- Ask AI Platform: Our booking platform provider, which processes data on our behalf
- Payment Processors: To process your payments securely (we do not store card details)
We do not sell your personal information to third parties.
Data Storage
Your data is processed and stored securely on servers located in the European Union through our platform provider, Ask AI. This ensures an adequate level of data protection in accordance with Saudi Arabian privacy laws.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent at any time
To exercise these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Deem Padel Club
7594 Umm Al Mouameneen Zainab
Jeddah 23514, Saudi Arabia
Email: info@deempadel.com
Phone: +966 56 933 9435